Cancellation policy

Goddess Gloss: Purchase Options Cancellation Policy

1. Subscription Cancellations

When you choose a subscription option, you are entering into a recurring billing agreement.

  • Flexibility: You can cancel or pause your subscription at any time after your [insert number, e.g., 2nd] successful delivery.

  • How to Cancel: You can manage your subscription through your Customer Account on our website or by emailing us at [Your Support Email].

  • Deadline: To avoid being charged for your next scheduled delivery, you must cancel at least [insert number, e.g., 48 hours] before your next billing date. Cancellations made after this window will apply to the following cycle.

2. Pre-Order Cancellations

For items purchased on pre-order (items not yet in stock):

  • Right to Cancel: You may cancel a pre-order for a full refund at any time before the item has been shipped.

  • Shipping Notice: Once you receive a shipping confirmation email, the order is considered "In Progress," and our standard [Return Policy] applies.

3. Cooling-Off Period (South African Law)

Under the Electronic Communications and Transactions (ECT) Act and the CPA:

  • You have a 7-day cooling-off period after receiving your first subscription delivery.

  • If you decide the subscription isn't for you within those 7 days, you can return the unopened product for a full refund (excluding return shipping costs).

4. Our Right to Cancel

Goddess Gloss reserves the right to cancel a subscription or pre-order if:

  • Payment is consistently declined.

  • The product is discontinued or out of stock for an extended period.

  • We detect fraudulent activity.


Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.