Privacy policy

Goddess Gloss: Privacy Policy

1. Introduction

At Goddess Gloss (accessible from www.goddessgloss.co.za), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Goddess Gloss and how we use it.

2. POPIA Compliance (South Africa)

In accordance with the Protection of Personal Information Act (POPIA), we are committed to protecting your personal information and using it only for the purposes for which it was collected.

3. Information We Collect

When you visit our store or make a purchase, we collect:

  • Personal Details: Name, email address, phone number, and shipping address.

  • Payment Information: Processed securely via our third-party payment gateways (e.g., PayFast/Ozow). We do not store your full credit card details on our servers.

  • Device Information: IP address, browser type, and time zone (collected via cookies).

4. How We Use Your Information

We use the information we collect in various ways, including to:

  • Process and ship your orders.

  • Communicate with you regarding your order status.

  • Send you marketing emails (only if you have opted in via our sign-up pop-up).

  • Understand and analyze how you use our website to improve our serums and services.

  • Prevent fraudulent transactions.

5. Log Files and Cookies

Goddess Gloss follows a standard procedure of using log files and cookies. These files log visitors when they visit websites. This is a common practice for hosting companies and a part of hosting services' analytics. Cookies are used to store visitors' preferences and the pages on the website that the visitor accessed.

6. Third-Party Privacy Policies

Our Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party servers for more detailed information:

  • Shopify (Our e-commerce platform)

  • PayFast / Ozow / Peach Payments (Our payment processors)

  • The Courier Guy / Pudo (Our delivery partners)

  • Google & Meta (For advertising and analytics)

7. Your Rights (Data Protection)

Under POPIA, you have the right to:

  • Request access to the personal data we hold about you.

  • Request that we correct any information you believe is inaccurate.

  • Request that we delete your personal data (the "right to be forgotten").

  • Object to the processing of your data for marketing purposes.

8. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. Your connection to www.goddessgloss.co.za is encrypted via SSL (Secure Socket Layer) technology.

9. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

10. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at admin@goddessgloss.co.za