Refund policy

Refund & Return Policy – Goddess Gloss

Due to the hygienic nature of skincare products, opened or used products cannot be returned unless they are defective.

Returns for Online Orders

In accordance with the Electronic Communications and Transactions Act, customers may request a return within 7 days of receiving their order, provided that:

• The product is unused

• The product is unopened

• The product is in its original packaging

Customers are responsible for return shipping costs.

Defective or Damaged Products

Under the Consumer Protection Act, all products carry a 6-month implied warranty against defects.

If your product is defective, damaged, or incorrect, please contact us within 48 hours of delivery with photos and your order number.

You may choose between:

• A replacement product

• A refund

• A repair where applicable

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened skincare products

• Used products

• Products not in their original condition

Skin Sensitivity

Individual skin reactions vary. Customers are responsible for reviewing ingredient lists and conducting a patch test before use.

Contact

Email: admin@goddessgloss.co.za